Q: How CAEAP can
enhance your organization's productivity and future outcomes?
Q: What CAEAP can do for your employees and
their family members?
Q: How to maintain the visibility of your EAP?
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Community
Action EAP knows how difficult it is for employers in these
days of uncertainty-- with an ever changing marketplace of
ideas and expectations-- to maintain a productive and reliable
work force. An Employee Assistance Program offers employers
an effective means by which they can retain their most valuable
asset--their employees. Most employers report that they are
deeply saddened when the job performance of an experienced,
well trained employee falls short of expected work behavior.
The effect of poor and mismanaged employee productivity on
the job is costly to coworkers who have to pick-up the slack,
to managers who spend more time dealing with problems than
finding effective solutions, and to the overall outcomes of
the organization.
Community Action EAP carries the philosophy that employers
are more interested in retaining their currently qualified,
trained employees than in replacing them and that helping
these current employees maintain the expected job performance
standards can be assisted effectively by an employee assistance
program--one like CAEAP which centers attention on resolving
issues. |
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CAEAP seeks the following
goals in implementing an employee assistance program. All of which
are derived from the employer's investment in human resources:
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To provide employees and family members with professional, confidential
and effective assistance in coping with personal problems and difficulties.
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To provide a means to managers/supervisors,
unions, and employee associations by which they can address and
deal with job performance problems which may be based in personal
issues--allowing them to stay on safe-legal ground in accordance
with regulations such as ADA.
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To provide a systematic communication process
for dealing with personal issues through the Employee Assistance
Program, emphasizing the ease by which people can access confidential
assistance to resolve personal problems.
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To assist those employees whose job performance
has been adversely affected by personal issues to return to acceptable
job performance levels.
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To act as an early intervention resource to
troubled employees as a means of assisting organizations in containing
the cost of benefits related to personal problems affecting job
performance. Of particular concern are the costs involved with unnecessary
utilization of medical benefits, long-term disability, and job stress
workers' compensation claims and those occurring from absenteeism,
tardiness, accidents and poor decision-making or judgment, etc.
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The outcome of CAEAP's effect
can be measured in terms of the following:
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| 1. |
Reduction in sick leave usage |
| 2. |
Reduction in the impact of stress-related factors |
| 3. |
Reduction in the need for corrective and adverse job action against
employees |
| 4. |
Reduction in the cost and utilization of employee health benefits |
| 5. |
Reduction in workers' compensation claims and related costs |
| 6. |
Reduction or stress-related disability and retirements |
| 7. |
Reduction of organizational liability issues surrounding ADA, negligent
retention, negligent supervision, negligent infliction, etc. |
| 8. |
Increase in perceived employee morale |
| 9. |
Increase in perceived productivity of employees by management
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CAEAP has mechanisms in place
which specialize in the following employee assistance programming
areas:
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Workers' Compensation Prevention Program |
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Behavioral Risk Management Program |
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Pro-active Lay-Off Program |
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Drug-Free Workplace Compliance |
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DOT SAP Program Compliance |
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Cutting Edge Management Training |
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Mobile Trauma Specialization |
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Joint Labor-Management Plans |
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Custom Designed/Topic-Specific Employee/Management Seminars |
CAEAP HELPS ORGANIZATIONS KEEP
THEIR MOST VALUABLE ASSET. CALL 800-777-9376.
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CAEAP,
your Employee Assistance Program, provides confidential professional
assistance to help you, as an employee of a covered organization,
and your family members. Besides being confidential, the program
is voluntary. The entire program is designed to allow the employee
and the family members to seek help for resolving personal issues
on their own.
The EAP can assist you and your
family members on resolving a wide-range of personal issues. The
following presents a few of the general areas in which we can
help people to resolve troubling issues. |
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Coping with difficult people and situations
Drug/alcohol misuse and abuse
Effects of Caregiving
Emotional distress
Emotional/behavioral
Family conflict
Financial issues (planning, budgeting, retirement, credit,
etc.)
Legal issues
Locating child care resources
Locating elder care resources
Marital conflict
Mental health issues of children and adolescence
Parenting, step-parenting
Physical/sexual abuse
Relationship concerns
Social resource problems
Stress-related issues
Etc. |
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Working for progressive organizations, as you do in this case,
means that your employer has chosen to provide the services of
an Employee Assistance Program to their employees and family members.
Such organizations usually see it as conducting good business,
promoting workplace productivity and safety, and mainly because
they care about their employees.
As mentioned, each person's involvement
in the EAP is maintained as confidential and voluntary. The employee
or your family member can initiate help through the EAP by calling
the toll-free telephone number. EAP assessment services are free
of cost to the employees and their family members who are covered
for participation in CAEAP through your employer.
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EAP assessment for
behavioral and mental health issues is face-to-face focusing
on problem identification. If the problem cannot be resolved
in assessment, a referral for ongoing care or resources
will be made by the EAP. Following assessment, the appropriate
course of action is determined, and alternatives and resources
are provided to the client as options to implement. When
ongoing assistance is required, the EAP makes referrals
to professional agencies and programs and clinical practitioners
in one's community--making assistance geographically convenient
for people to follow through on the help they need. |
The EAP works with clients to
minimize the cost of referral services. If professional counseling
and therapy is needed beyond the EAP assessment, the employee's
regular health insurance and/or other identified benefits will
be considered a primary option. The cost of referral services
and resources is a matter of the client's responsibility; however,
many such services are usually available in one's community on
a sliding scale basis with a variety of payment options.
As a program participant, a crisis
help line is available to you and your family members to call
toll-free for assistance 24 hours/ 7 days a week. For emergencies
requiring the assistance of police and fire departments, you should
always call 911 immediately in your area.
All EAP assessment and treatment
referrals are confidential. CA/EAP and its representatives adhere
to all federal, state, and professional statutes governing confidentiality
and privacy.
However,
there are limits to confidentiality and four areas are subject
to disclosure by the EAP without written release from the
client: 1) when reporting child abuse or elder abuse, 2)
when relating information about being a risk to oneself
or others, 3) when relating the intention of illegal acts
or threats to the organization, other employees, or the
EAP, and 4) when a supervisor makes an employee referral
to the EAP as one resource for educating an employee on
an area specified for improvement, information about the
employee contacting the EAP and the employee's decision
to follow through on using the EAP will be communicated
to the designated supervisor. Further, no information of
any kind will be provided to third parties, with or without
authorization, pertaining to cases of legal claims, litigation,
disciplinary action, or otherwise without a court order. |
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Call today for more information about
your EAP-- 800-777-9376. |
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Publicizing
the EAP or maintaining visibility of the EAP and its services
in any organization is an important function to perform in
an ongoing manner. CAEAP has developed an effective set of
EAP literature: such as a client information brochure, wallet
cards denoting the toll-free number, wall posters denoting
the toll-free number, supervisory handbooks, annual master
set of payroll inserts. CAEAP works closely with each organization
on its specific needs in this regard and several srategies
have proven to be effective in promoting the usage of the
EAP: |
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Employee orientation/reorientation program,
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Providing a sample introductory/reacquaintance
program letter to be implemented from a designated organizational
official ,
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Option of EAP advisory committee,
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Supervisory training,
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Wellness seminars,
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Publicizing the EAP in organizational communication
meaningful to the employee, i.e. newsletters,
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Printed promotional material as stated above.
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"CAEAP CAN HELP."
FOR MORE INFORMATION, CALL 800-777-9376.
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