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CAEAP,
your Employee Assistance Program, provides confidential professional
assistance to help you, as an employee of a covered organization,
and your family members. Besides being confidential, the program
is voluntary. The entire program is designed to allow the employee
and the family members to seek help for resolving personal issues
on their own.
The EAP can assist you and your
family members on resolving a wide-range of personal issues. The
following presents a few of the general areas in which we can
help people to resolve troubling issues. |
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Coping with difficult people and situations
Drug/alcohol misuse and abuse
Effects of Caregiving
Emotional distress
Emotional/behavioral
Family conflict
Financial issues (planning, budgeting, retirement, credit,
etc.)
Legal issues
Locating child care resources
Locating elder care resources
Marital conflict
Mental health issues of children and adolescence
Parenting, step-parenting
Physical/sexual abuse
Relationship concerns
Social resource problems
Stress-related issues
Etc. |
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Working for progressive organizations, as you do in this case,
means that your employer has chosen to provide the services of
an Employee Assistance Program to their employees and family members.
Such organizations usually see it as conducting good business,
promoting workplace productivity and safety, and mainly because
they care about their employees.
As mentioned, each person's involvement
in the EAP is maintained as confidential and voluntary. The employee
or your family member can initiate help through the EAP by calling
the toll-free telephone number. EAP assessment services are free
of cost to the employees and their family members who are covered
for participation in CAEAP through your employer.
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EAP assessment for
behavioral and mental health issues is face-to-face focusing
on problem identification. If the problem cannot be resolved
in assessment, a referral for ongoing care or resources
will be made by the EAP. Following assessment, the appropriate
course of action is determined, and alternatives and resources
are provided to the client as options to implement. When
ongoing assistance is required, the EAP makes referrals
to professional agencies and programs and clinical practitioners
in one's community--making assistance geographically convenient
for people to follow through on the help they need. |
The EAP works with clients to
minimize the cost of referral services. If professional counseling
and therapy is needed beyond the EAP assessment, the employee's
regular health insurance and/or other identified benefits will
be considered a primary option. The cost of referral services
and resources is a matter of the client's responsibility; however,
many such services are usually available in one's community on
a sliding scale basis with a variety of payment options.
As a program participant, a crisis
help line is available to you and your family members to call
toll-free for assistance 24 hours/ 7 days a week. For emergencies
requiring the assistance of police and fire departments, you should
always call 911 immediately in your area.
All EAP assessment and treatment
referrals are confidential. CA/EAP and its representatives adhere
to all federal, state, and professional statutes governing confidentiality
and privacy.
However,
there are limits to confidentiality and four areas are subject
to disclosure by the EAP without written release from the
client: 1) when reporting child abuse or elder abuse, 2)
when relating information about being a risk to oneself
or others, 3) when relating the intention of illegal acts
or threats to the organization, other employees, or the
EAP, and 4) when a supervisor makes an employee referral
to the EAP as one resource for educating an employee on
an area specified for improvement, information about the
employee contacting the EAP and the employee's decision
to follow through on using the EAP will be communicated
to the designated supervisor. Further, no information of
any kind will be provided to third parties, with or without
authorization, pertaining to cases of legal claims, litigation,
disciplinary action, or otherwise without a court order. |
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Call today for more information about
your EAP-- 800-777-9376.
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If you or one
of your family members is experiencing a problem that can no longer
be denied or ignored, it is time to call your EAP at 800-777-9376.
Assistance is only a phone call away. When you call CAEAP, an
intake coordinator will assist you and will ask you for basic
information so we can provide assistance to you. For internal
administrative purposes as in helping you access insurance benefits
and alternative resources as needed, the basic information may
include one's social security number and date of birth. Be assured
that all basic information is within the limits of confidentiality
and is only collected voluntarily from you. Remember your EAP
will be able to serve you beneficially with or without this specific
information. During your initial call to the EAP, you will be
educated on program services, the steps included in the process,
the limits of confidentiality, and where you want us to contact
you concerning your participation. Once you begin the EAP process,
CAEAP hopes you always feel free to call the EAP regarding any
question or point of needed clarification about your participation.
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After you have talked initially
with an intake coordinator, EAP services and/or resources will be arranged
and confirmed with you. CAEAP provides timely assistance--offering appointments
after work which include evening and weekend scheduling. CAEAP, as your
EAP, manages your case through each step of the process and follows your
case usually through a point of resolution.
REMEMBER YOUR EAP IS HERE TO HELP. CALL 800-777-9376.
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| 1. |
Is an EAP an employment
agency or program?
No. CAEAP is an EAP--Employee Assistance
Program. CAEAP is a service program which is being provided to you
by your employer. Your employer is offering special assistance through
CAEAP, as your EAP, to employees and family members who are seeking
a confidential means by which to resolve personal issues. The EAP
helps people resolve problems before they become overwhelming, adversely
affecting one's life at work and at home.
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| 2. |
Why is a program like this needed?
People spend much time and energy
in the workplace. They collectively come together for the common
goals of the organization, and as such, they may bring issues from
their personal lives which can affect the productivity and the safety
of the workplace. This program is needed because the EAP can help
employees early with a wide-range of diverse issues and do so in
a confidential manner and in a professional setting before anyone
at work suspects you are behaving differently or inappropriately.
You have access to an EAP because your employer is concerned about
the well-being of you and others.
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| 3. |
Will my employer know that I
am going to the EAP for assistance?
No. 99.9% of all referrals to the
EAP are self and family member referrals. The only information provided
to employers is given through periodic usage reports specifying
the number of participants using the program. No names, or other
identifying information, is ever included in the employer's general
utilization report.
For most organizations, there is
a provision for employees who are experiencing work performance
issues to be referred to the EAP by one's supervisor as part of
an educational process. The EAP serves the employee by acting as
a resource for educating him or her on a work-related skill area
identified for improvement.
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| 4. |
As an employee of a participating
organization, can my relatives (i.e., spouse, children, step-children,
parents, etc.) or my significant other use this program?
Yes. This is based on the fact
that one's family members can affect an employee's personal well-being
and work performance. They will participate in the program in the
same manner as yourself. As an added assurance, CAEAP has a national
provider network--meaning that family members such as adult children
can be helped anywhere in the nation.
For issues to become resolved,
other members in one's family may require help and assistance. No
one lives in a vacuum or on an island away from those we trust and
love, and their troubles tend to become ours.
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| 5. |
Who pays for what services?
EAP assessment services are free
to those individuals participating in the program. The cost of referral
services and resources is a matter of the client's responsibility.
The EAP does not pay for any referral options, when required as
an outcome of assessment.
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| 6. |
Is this program confidential?
Yes. All EAP assessment and
assistance referrals are confidential. CA/EAP and its representatives
adhere to all federal, state, and professional statutes governing
confidentiality and privacy. However, there are limits to confidentiality
where four areas are subject to disclosure by the EAP without written
release from the client: 1) when reporting child abuse or elder
abuse, 2) when relating information about being a risk to oneself
or others, 3) when relating the intention of illegal acts or threats
to the organization, other employees, or the EAP, and 4) when a
supervisor makes an employee referral to the EAP as one resource
for educating an employee on an area specified for improvement,
information about the employee contacting the EAP and the employee's
decision to follow through on using the EAP will be communicated
to the designated supervisor.
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"CAEAP CAN HELP." FOR
MORE INFORMATION, CALL 800-777-9376.
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